Frequently Asked Questions
Reservation
What documents or information are needed to confirm my reservation?
Do I need a reservation contract?
What are the cancellation policies?
- If a booking is canceled 31 days or more before arrival, 50% of the total reservation amount will be charged.
- If a booking is canceled 1-30 days before arrival, 100% of the total reservation amount will be charged.
- In case of a no-show, the total reservation amount will be charged.
- No refunds are given for shortened stays or severe weather conditions.
If I change my dates, will the rates be adjusted?
What is the policy if I change the number of people in my reservation?
Payment
Do you accept payments via PayPal or other online platforms?
Can I pay in installments?
Yes, you can pay in two installments: 50% at the time of booking and the remaining 50% one month before your arrival.
Can I pay the remaining balance in cash upon arrival?
Is there a surcharge for payments made on-site?
Transportation and Arrival
Do you offer taxi services or private boat transfers?
What are the options for groups or families?
For groups or families, we can arrange private transfers with larger vehicles or boats. Please provide us with the number of people and luggage details to ensure proper arrangements.
Are there regular flights to the nearest island?
What are the recommended arrival and departure times?
It’s best to arrive at one of the nearest airports in the morning to allow time for the boat transfer. For departure, aim for flights around lunchtime to ensure a smooth return trip.
How long is the taxi and boat ride?
When should I inform you of my arrival time?
Are there additional fees for late or early arrivals?
Equipment
What size surfboard is recommended for local conditions?
For local conditions, we recommend bringing a variety of boards, including a small shortboard without too much volume and a step-up board. You can also bring a small fish or a similar board to ensure you have the best board for all the different breaks and conditions of our waves.
Do you offer surfing lessons for beginners?
The Banyak Islands are suitable for intermediate to advanced surfers. If you are a beginner, it’s advisable to gain more experience before visiting us.
Are wetsuits necessary? If so, what thickness do you recommend?
Do you recommend specific clothing for sea activities?
We recommend lightweight, quick-dry clothing, rash guards with a hoodie or hat for sun protection. For evening activities, bring light layers to stay comfortable. Reef booties are also recommended.
Is there a nearby pharmacy in case of need?
Yes, there is a pharmacy in the nearest town, about an hour away by boat. We also have a first-aid kit on-site for minor injuries..
What products should I bring?
Are specific electrical adapters required?
The resort uses standard European two-pin plugs (220V). Please bring appropriate adapters if needed.
Activities
Do you offer fishing trips?
Yes, we offer fishing trips. Please let us know your interest in advance so we can arrange the trip with our local guides.
Are there snorkeling spots accessible from the resort?
Yes, there are several excellent snorkeling spots accessible from the resort. We can also take you by boat to explore other spots.
Which nearby islands do you recommend for a day trip?
There is a beautiful island just 20 minutes from our resort where you can walk around, visit pristine beaches, enjoy fresh coconuts, and go snorkeling.
Are there cultural or historical tours available nearby?
Yes, we can arrange cultural tours to visit local villages and traditional markets.
Do you offer photo package or others services on-site?
Yes, we offer photo packages and laundry can be arranged at an extra cost. Please book in advance to ensure availability during your stay.
Are there other activities for surfers and non-surfers?
Yes, we have kayaks, paddle boards, surf skates, snorkeling gear and spearguns available for our guests.
Others
Do you recommend any specific vaccinations before coming?
We recommend being up-to-date with standard vaccinations. Please consult your healthcare provider for personalized advice.
Are there particular risks to be aware of (animals, weather conditions)?
The area is generally safe, but it’s advisable to use mosquito repellent and be cautious of currents while swimming.
What are the best periods to visit in terms of climate?
The best time to visit is during the dry season, from April to October. The weather is pleasant with little rain and calm seas.
What are the risks to have some storms or heavy rains?
It can occur during the dry season, but typically runs from November to March, with occasional heavy rains and thunderstorms.
